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Frequently Asked Questions

Frequently Asked Questions

Basic Information

Axis at Watters Creek stands out among apartments in Allen by offering a combination of its location adjacent to Watters Creek Shopping Center, thoughtfully designed apartment homes, and on-site amenities such as a resort-style pool, fitness center, business center, theater room, entertainment room, courtyard, and dog run. Residents benefit from convenient access to shopping, dining, and entertainment at Watters Creek along with a professionally managed living experience.

The leasing office at Axis at Watters Creek is open Monday through Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 5:00 PM. Prospective residents should confirm current leasing office hours on the property website or by contacting the leasing team directly.

Axis at Watters Creek opened in 2018 and includes approximately 267 apartment homes in Allen, Texas. Current apartment availability can be viewed on the floor plans page.

The leasing team at Axis at Watters Creek can be reached by phone at 972-727-4100, by email at [email protected], or through the online contact form on the property website. Contacting the leasing office is the best way to ask questions about availability, pricing, and tours.

The best way to receive updates about apartments, pricing, specials, and availability at Axis at Watters Creek is to contact the leasing office directly by email or submit an inquiry through the property website. Prospective residents can also check the website for the latest community information.

Renters insurance is required at Axis at Watters Creek. Residents may use the Assurant PVI renters insurance program or another approved provider.

Axis at Watters Creek offers a resident referral program for current residents, subject to program terms, eligibility, and availability. The current referral incentive is $750 off the first two full months of residency. Residents should contact the leasing office for current referral details and reward information. 

If apartment homes are fully leased, Axis at Watters Creek offers a waitlist for prospective residents. Interested renters can ask the leasing team about waitlist availability, timing, and next steps by visiting the property website or contacting the leasing office. 

Axis at Watters Creek is a smoke-free community. Smoking or vaping policies apply to apartment homes, common areas, and amenity spaces. Residents should review the lease and community rules for the complete smoking and vaping policy.

The leasing team at Axis at Watters Creek supports English and Spanish, and additional language assistance may be available depending on staffing and resources. Prospective residents should contact the leasing office to confirm current language support options.

Tours and Availability

Yes. Prospective residents can schedule a tour of Axis at Watters Creek by contacting the leasing office or using the online tour scheduling tool on the property website.

Axis at Watters Creek offers virtual tours for prospective residents who want to explore the community remotely. Virtual touring options may include video tours or online leasing presentations.

To schedule a tour for a specific apartment at Axis at Watters Creek, contact the leasing team and ask about the available apartment home, floor plan, or building you want to see. Tour availability depends on occupancy, notice requirements, and apartment readiness.

Current apartment availability at Axis at Watters Creek can be viewed on the floor plans page or confirmed with the leasing office. Availability may change quickly based on applications, move-ins, and upcoming vacancies.

Rent specials and move-in promotions at Axis at Watters Creek vary based on seasonality, inventory, and current leasing activity. Prospective residents should contact the leasing office or check the leasing offers page for the latest offers and leasing incentives.

Axis at Watters Creek offers a variety of tour options, including virtual and both self-guided and associate-guided in-person tours.

A valid government-issued photo ID, such as a driver's license, is required for tours at Axis at Watters Creek. Additional documents, such as proof of income, may be helpful if you plan to apply during or after your visit. 

Axis at Watters Creek offers weekend tours by appointment, depending on staffing and leasing office schedules. Confirm after-hours tours with our leasing team.

Apartment availability on the floor plans page is updated in near real-time. Because availability can change quickly, prospective residents should confirm details with the leasing office.

Floor Plans and Apartment Features

Axis at Watters Creek offers a variety of apartment floor plans in Allen, Texas, including one-bedroom, two-bedroom, and three-bedroom layouts. Floor plan options are designed to meet different lifestyle, household, and space needs.

Apartment homes at Axis at Watters Creek include an in-home washer and dryer.

Apartments at Axis at Watters Creek are equipped with both air conditioning and heating to support year-round comfort in Allen.

Select apartment homes at Axis at Watters Creek include balconies or patios, depending on the layout and location of the unit. Residents should confirm which floor plans include these features.

Apartments at Axis at Watters Creek have wood-style flooring, stainless steel appliances, granite countertops, large closets, and ceiling fans.

Additional on-site storage is available at Axis at Watters Creek. Storage units are available for $100 per month, with pricing and availability subject to change.

Apartments at Axis at Watters Creek are serviced by AT&T, offering residents access to home internet and entertainment services. Provider availability may vary by apartment location. 

Axis at Watters Creek does have ADA-friendly apartments and step-free routes. ADA-friendly apartments are subject to availability. 

Axis at Watters Creek does not currently offer smart-home features such as keyless entry, smart thermostats, or smart locks. 

Square footage at Axis at Watters Creek varies by floor plan. One-bedroom apartments range from approximately 667–815 square feet, two-bedroom apartments range from 1,073–1,396 square feet, and three-bedroom apartments are approximately 1,409 square feet. Prospective residents can review individual floor plans for additional layout details.

Axis at Watters Creek offers furnished apartment options or furniture-rental partnership for residents seeking a more flexible move-in experience. Furniture is available through CORT Furniture, with availability and package options varying by lease.

Location and Neighborhood

Axis at Watters Creek is located at 970 Garden Park Drive, Allen, TX 75013, adjacent to Watters Creek at Montgomery Farm. Its location offers convenient access to shopping, dining, major employers, and nearby transportation routes, making it easy for residents to connect with daily essentials and neighborhood destinations.

Axis at Watters Creek is located within Allen Independent School District (Allen ISD). Residents should verify school boundaries, enrollment requirements, and attendance zones directly with Allen ISD, as assignments may change.

Parks near Axis at Watters Creek include Oak Point Nature Preserve, providing residents with access to walking trails, outdoor recreation, green space, and nature activities near Allen. Nearby park access is a valuable feature for renters seeking an active lifestyle.

Grocery stores near Axis at Watters Creek include Market Street, Target, and Kroger, making it convenient for residents to shop for groceries, household essentials, and fresh food close to home.

Auto mechanic shops near Axis at Watters Creek include Kwik Kar Oil, Allen Automotive Repair, and Fifth Gear Automotive Repair.

Nearby points of interest around Axis at Watters Creek include Watters Creek Shopping & Dining Center, which offers a variety of shopping, restaurants, entertainment, and everyday conveniences. The location helps residents stay connected to work, leisure, and daily activities throughout Allen.

Commute times from Axis at Watters Creek to Downtown Plano average approximately 15 minutes, depending on traffic, route, and transportation method. Residents should use current mapping tools for the most accurate travel estimates.

There are no public transit stops near Axis at Watters Creek.

Within about 10 minutes of Axis at Watters Creek, residents can find Crunch Fitness for fitness, Starbucks for coffee, and Market Street for groceries. These nearby conveniences support an efficient and connected daily routine in Allen.

Lease Terms & Fees

Rent at Axis at Watters Creek in Allen varies based on the apartment floor plan, square footage, location within the community, interior features, and current market availability. Prospective residents should check current pricing on the floor plans page or contact the leasing office for the latest rent ranges.

Axis at Watters Creek offers lease terms ranging from 3 to 13 months, with availability depending on apartment type and current leasing conditions. The leasing team can explain which lease lengths are available for specific apartment homes.

The security deposit at Axis at Watters Creek varies depending on floor plan type, screening results, lease terms, and any available deposit alternatives.

When signing a lease at Axis at Watters Creek, residents may be charged prorated monthly fees of approximately $46.30, in addition to prorated rent and other applicable move-in costs. Specific one-time fees should be reviewed with the leasing team before lease signing.

Axis at Watters Creek charges a $150 administrative fee.

Monthly rent at Axis at Watters Creek does not include recurring monthly charges such as Valet Trash ($35/month), Service Fee ($6.30/month), Pest Control ($5/month), utilities based on usage, pet rent (if applicable), and other resident-selected services. Costs vary by apartment home and lease terms.

Axis at Watters Creek offers short-term lease options with a minimum lease term of three months, subject to availability and pricing.

Axis at Watters Creek offers an alternative deposit program. The current cost is $99 for one-bedroom apartments and $130 for two- and three-bedroom apartments, subject to eligibility and approval requirements.

Early termination at Axis at Watters Creek requires 60 days' written notice. Residents are responsible for paying an early termination fee equal to two months' rent, due within seven days after notice is submitted, in accordance with the lease agreement.

Lease renewal offers at Axis at Watters Creek are delivered to residents' doors and posted in the resident portal approximately 90 days before lease expiration. Renewal options and pricing are provided in accordance with the lease agreement. 

Application and Screening Requirements

To apply for an apartment at Axis at Watters Creek, complete the online application through the property website or work with the leasing office to submit the required forms and supporting documents. Applicants are typically asked for identification, income information, and consent for screening.

Application approval at Axis at Watters Creek typically takes 24 to 48 hours, depending on document completion and screening turnaround times.

If an application is not approved, only the administrative fee is refundable, in accordance with community policy. Applicants will be notified of the screening outcome and any applicable next steps.

Applicants should have verifiable income of at least three times the monthly rent, successfully complete a background screening, demonstrate satisfactory rental history, and have no prior evictions or broken leases. 

Yes, Axis at Watters Creek accepts guarantors and co-signers, subject to the community's screening requirements.

Yes, Background checks are required as part of the standard apartment application process at Axis at Watters Creek. Screening may also include credit, rental history, and income verification.

The application fee is $75 per applicant, and the administrative fee is $150. If an applicant is denied, only the administrative fee is refundable.

Yes, roommates may apply together. Combined household income may be used to meet qualification requirements, while screening is completed according to community policy.

Payments and Rent

Residents of Axis at Watters Creek pay rent via Bilt.

Axis at Watters Creek is partnered with Flex to provide residents with a flexible payment method.

Rent at Axis at Watters Creek is due on the 1st of each month. A late fee of 10% of your total monthly rent is applied on the 4th if payment has not been received. 

Axis at Watters Creek provides residents with access to account information and autopay options through their Bilt account. 

Yes, a 3% processing fee is applied to all credit card payments.

Utilities and Internet

Utilities are not included in rent at Axis at Watters Creek. Residents are responsible for utilities based on usage, while recurring monthly community charges may include valet trash, pest control, and service fees.

Axis at Watters Creek does not offer site-wide Wi-Fi throughout the community. Complimentary Wi-Fi is available in select amenity areas. 

Internet service at Axis at Watters Creek is provided by AT&T.

No, there are no technology or cable fees from Axis at Watters Creek.

Utility costs vary depending on apartment size and resident usage. Actual monthly utility charges will vary. 

Yes, fiber or gigabit-speed internet is available through AT&T.

Yes, complimentary Wi-Fi is available in the community amenity areas for residents and guests.

Parking and Transportation

Parking is available at Axis at Watters Creek. Residents have access to a parking garage at no additional cost, subject to availability and community rules.

Parking at Axis at Watters Creek is included for residents and there is no monthly parking fee for standard garage parking.

Parking at Axis at Watters Creek includes a parking garage.

Yes, Axis at Watters Creek offers three electric vehicle charging stations for residents.

Axis at Watters Creek has three EV charging stations located on the property. Charging rates and usage instructions can be found at the charging stations.

Axis at Watters Creek does not offer bike storage.

Yes, guest parking is available, subject to community parking policies and availability.

Axis at Watters Creek offers convenient access to major roadways, and the DART station in Downtown Plano is approximately 15 minutes away, making commuting throughout the area more convenient.

Amenities and Property Features

On-site amenities at Axis at Watters Creek include a fitness center, resort-style swimming pool, entertainment room, theater room, business center, courtyard, and dog run, creating a convenient and connected apartment living experience in Allen.

Yes, Axis at Watters Creek has a swimming pool for residents. Pool hours are 10:00 AM to 10:00 PM, subject to posted community rules and seasonal operation.

Yes, Axis at Watters Creek offers a fitness center for residents.

The fitness center at Axis at Watters Creek is open 24 hours a day for residents.

Yes, Axis at Watters Creek has a clubhouse/resident lounge that may be reserved for private use. The reservation fee is $400, including a $200 refundable deposit, subject to community policies. 

Yes, Axis at Watters Creek offers a business center for residents who need workspace or business-related amenities.

Yes, Axis at Watters Creek offers secure parcel lockers for resident package delivery.

Residents of Axis at Watters Creek can access the package lockers 24 hours a day.

Security-related features at Axis at Watters Creek include security cameras and a courtesy officer.

Yes. Select community spaces, including the clubhouse, may be reserved for private use. A reservation fee and refundable deposit apply.

Yes. Axis at Watters Creek offers resident events and community activities throughout the year, depending on the community calendar.

Pet Policy

Yes. Axis at Watters Creek is a pet-friendly apartment community in Allen, Texas.

Yes. Axis at Watters Creek allows up to two pets per apartment. The community charges a $400 one-time pet fee and $45 monthly pet rent. Certain breeds are restricted.

Yes. Axis at Watters Creek offers an on-site dog run for residents and their pets.

Service animals and emotional support animals are accommodated in accordance with applicable federal, state, and local laws. Residents requesting a reasonable accommodation should contact the leasing office regarding documentation and approval procedures. 

Veterinarians near Axis at Watters Creek include Allen Family Vet, Vetco Total Care, and Alma Animal Hospital. 

Maintenance and Emergency Requests

Residents can submit maintenance requests through the resident portal or by contacting the leasing office in person.

Maintenance issues are typically resolved within 48 to 72 hours. Emergency issues are prioritized, while routine requests are addressed as promptly as possible. 

Emergency maintenance is available through the property's on-call emergency maintenance line after business hours. 

Emergency maintenance includes active flooding, significant plumbing leaks, loss of essential services where applicable, fire-related hazards, security concerns, or other conditions that threaten resident safety or property. 

Yes, Axis at Watters Creek provides preventive maintenance services, including filter changes and pest control.

Move-in and Move-out

Before move-in, the apartment home is inspected, cleaned, and prepared through the standard make-ready process to help ensure it is ready for occupancy. The property manager confirmed apartments are cleaned prior to move-in.

Yes, Apartment homes are cleaned before move-in as part of the standard make-ready process.

Yes, Axis at Watters Creek provides a move-in checklist.

No reservation is required for elevators or loading areas during move-in or move-out.

Deposit refunds are handled according to the lease agreement and applicable law after any deductions for damages, unpaid balances, or cleaning charges, if applicable.

Residents must provide 60 days' notice before moving out, in accordance with the lease agreement.

To help support a full deposit refund, residents should return the apartment wiped down, swept, mopped, and free of trash or personal belongings, in accordance with the lease agreement.

Corporate, Short-Term, and Special Programs

Yes. Axis at Watters Creek accepts corporate leases and offers furnished housing options, subject to availability.

Yes. Short-term leases are available with a three-month minimum lease term.

Axis at Watters Creek does not accept housing vouchers.

Yes. Furniture rental is available through CORT Furniture.

Yes. Axis at Watters Creek offers preferred-employer or relocation incentives, including an additional $250 off the first month's rent for qualifying applicants. Program eligibility and availability are subject to change.

Sustainability and Eco-Friendly Features

Yes. Axis at Watters Creek offers recycling as part of its community operations.

Axis at Watters Creek offers EV charging stations and bike storage for residents.

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